Plaid Cymru has responded to the news brought to light by Nation.Cymru that OVO Energy is to scrap its Welsh Language telephone service and Welsh Language bills, as well as advising customers to use Google Translate to read their bills in Welsh.
OVO Energy merged with Swalec in 2013, and took on its Welsh Language service at the time.
Responding to the news, Heledd Fychan MS, Plaid Cymru’s spokesperson for the Welsh Language and Culture, said:
“This decision by OVO, and the actions that they have taken, show a severe lack of cultural and linguistic awareness. It is tone deaf and sets the cause of the language back decades.
“Despite having a Welsh Language Commissioner and Welsh language rights, this company thinks that it is ok to treat Welsh speakers like second class citizens.
“It is absolutely outrageous – not to mention offensive – that they are suggesting customers put their bills through Google Translate in order to read them in Welsh.
“The Welsh Language Commissioner must step in to make sure that this essential utility company is aware of its duties to people in Wales.”
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Sign in with Facebook Sign in with TwitterI hope many people will voice their concerns about this.
Kindest regards
Gail Stevens