Heledd Fychan Canol De Cymru - South Wales Central

Q: Is there any more information you would like to add?
A: The qualifying criteria needs to be amended so that disabled and vulnerable citizens in Wales are not being left behind

Q: Have you made a complaint about the bus service in the last 5 months?
A: It wasn’t what route it was in general on how the disabled In Wales are being shafted in retaining their independence

Q: How long have you been experiencing issues with this route?
A: Within the last month

Q: What kind of issue/s are you experiencing with this bus service?
A: Recently the concessionary bus passes for the disabled and the vulnerable in Wales have been stopped and to qualify you have to have an X amount of points in ONE descriptor and not a combination of points in order to qualify for a concessionary disabled bus pass. Whereas to get a disabled Railcard you only need proof of an award letter to qualify. How is this fair these passes were given to disabled people to be independent in society and now having this taken off them is now a barrier

Q: Which route/s do you have concerns about?
A: Other

Q: Do you have any further comments on the bus service in your area?
A: I no longer use them as they are so very unreliable
The local service runs a bus every 1 1/2 hours which means a very long wait when the bus regularly doesn’t run.

Q: Would you describe the service provided as 'Value For Money'?
A: No

Q: How would you rate the condition and cleanliness of the vehicles?
A: 3 - Average

Q: How far is the bus stop from your home?
A: Under 5 minutes walk

Q: How would you rate the reliability of the service?
A: 1 - Very Poor

Q: What travel company provides the route(s) you use? (e.g. 132 Maerdy-Caerdydd)
A: NAT

Q: What route(s) do you travel on?
A: Treforest to Pontypridd

Q: How many days a week do you catch a bus?
A: Less than 1