Bus Complaint Form

Due to the volume of complaints concerning the bus service in the region, this section of the site has been created so the situation can be monitored. Please leave your feedback here.

If you would prefer to complete a form anonymously please click here.

Which route/s do you have concerns about?

By completing this survey, you agree to Plaid Cymru recording your political opinion and using it for campaigning purposes. You can find our data protection policy here

Showing 14 reactions

  • Gareth P Hughes
    answered 2023-04-03 11:49:09 +0100
    Q: Is there any more information you would like to add?
    A: The qualifying criteria needs to be amended so that disabled and vulnerable citizens in Wales are not being left behind
  • Gareth P Hughes
    answered 2023-04-03 11:48:06 +0100
    Q: Have you made a complaint about the bus service in the last 5 months?
    A: It wasn’t what route it was in general on how the disabled In Wales are being shafted in retaining their independence
  • Gareth P Hughes
    answered 2023-04-03 11:47:18 +0100
    Q: How long have you been experiencing issues with this route?
    A: Within the last month
  • Gareth P Hughes
    answered 2023-04-03 11:47:01 +0100
    Q: What kind of issue/s are you experiencing with this bus service?
    A: Recently the concessionary bus passes for the disabled and the vulnerable in Wales have been stopped and to qualify you have to have an X amount of points in ONE descriptor and not a combination of points in order to qualify for a concessionary disabled bus pass. Whereas to get a disabled Railcard you only need proof of an award letter to qualify. How is this fair these passes were given to disabled people to be independent in society and now having this taken off them is now a barrier
  • Gareth P Hughes
    answered 2023-04-03 11:43:51 +0100
    Q: Which route/s do you have concerns about?
    A: Other
  • Jennifer Benjamin
    answered 2021-07-16 18:00:05 +0100
    Q: Do you have any further comments on the bus service in your area?
    A: I no longer use them as they are so very unreliable
    The local service runs a bus every 1 1/2 hours which means a very long wait when the bus regularly doesn’t run.
  • Jennifer Benjamin
    answered 2021-07-16 17:57:11 +0100
    Q: Would you describe the service provided as 'Value For Money'?
    A: No
  • Jennifer Benjamin
    answered 2021-07-16 17:57:04 +0100
    Q: How would you rate the condition and cleanliness of the vehicles?
    A: 3 - Average
  • Jennifer Benjamin
    answered 2021-07-16 17:56:56 +0100
    Q: How far is the bus stop from your home?
    A: Under 5 minutes walk
  • Jennifer Benjamin
    answered 2021-07-16 17:56:47 +0100
    Q: How would you rate the reliability of the service?
    A: 1 - Very Poor
  • Jennifer Benjamin
    answered 2021-07-16 17:56:39 +0100
    Q: What travel company provides the route(s) you use? (e.g. 132 Maerdy-Caerdydd)
    A: NAT
  • Jennifer Benjamin
    answered 2021-07-16 17:56:00 +0100
    Q: What route(s) do you travel on?
    A: Treforest to Pontypridd
  • Jennifer Benjamin
    answered 2021-07-16 17:55:24 +0100
    Q: How many days a week do you catch a bus?
    A: Less than 1
  • Francis Whitefoot
    published this page in Survey 2021-07-01 10:21:25 +0100

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